Privacy Policy

Effective Date: 29 June 2026

1. Introduction

Property Management Australia (Qld) Pty Ltd (ACN 664 489 632), trading as Solar Supa Deals ("we", "us", "our"), is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us through our website (solarsupadeals.com.au), by phone, email, or in person.

2. Australian Privacy Principles

We are bound by the APPs as set out in the Privacy Act 1988 (Cth). The APPs regulate how organisations may collect, use, disclose, store, and provide access to personal information. We are committed to complying with these principles in all our dealings with personal information.

3. What is Personal Information?

Personal information is any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not. Common examples include your name, address, phone number, email address, and financial details.

4. Information We Collect

We may collect the following types of personal information:

  • Name, address, phone number, and email address
  • Property details relevant to solar system design (roof type, size, orientation)
  • Electricity usage and billing information
  • Financial information for financing applications
  • Records of communications between you and us
  • Website usage data and analytics information

5. How We Collect Information

We collect personal information through a variety of means, including:

  • When you contact us by phone, email, or through our website
  • When you request a quote or consultation
  • During site assessments and system design consultations
  • When you enter into a contract with us for solar products or services
  • Through cookies and analytics tools when you visit our website
  • From third parties such as electricity retailers or finance providers, with your consent

Where practicable, we will collect personal information directly from you. We will not collect personal information unless it is reasonably necessary for one or more of our functions or activities.

6. Purposes of Collection, Use and Disclosure

We collect, hold, use, and disclose your personal information for the following purposes:

  • To provide you with quotes, consultations, and solar system design services
  • To install, commission, and maintain solar energy systems
  • To process warranty claims and provide after-sales support
  • To facilitate financing applications on your behalf
  • To comply with regulatory requirements, including Clean Energy Council accreditation and government rebate schemes
  • To communicate with you about your system, our services, and relevant updates
  • To improve our products, services, and website
  • To comply with our legal obligations

7. Sensitive Information

We do not generally collect sensitive information (such as health information, racial or ethnic origin, or religious beliefs). If we ever need to collect sensitive information, we will obtain your express consent beforehand, unless required or authorised by law.

8. Direct Marketing

We may use your personal information to send you marketing communications about our products and services that we believe may be of interest to you. You may opt out of receiving marketing communications at any time by contacting us using the details at the bottom of this policy or by following the unsubscribe instructions in any email communication.

9. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device that help us understand how visitors interact with our site.

We may use:

  • Essential cookies that are necessary for the website to function correctly
  • Analytics cookies (such as Google Analytics) to understand website traffic and usage patterns
  • Advertising cookies to deliver relevant advertisements and measure campaign effectiveness

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

10. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees and contractors involved in providing our services
  • Our parent company, FRM Consulting Group (Aust) Pty Ltd (ACN 630 110 682), for internal administrative purposes and business operations
  • Solar equipment manufacturers and suppliers for warranty and product registration
  • Finance providers and brokers to facilitate your financing applications
  • Government agencies for rebate processing and regulatory compliance
  • Electricity distributors and retailers for system connection purposes
  • Professional advisers, including accountants, auditors, and lawyers
  • IT service providers who support our systems and website
  • Any other third party with your consent, or as required or authorised by law

11. Overseas Disclosure

We may disclose personal information to overseas recipients where our service providers or technology platforms operate servers or support functions outside of Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the APPs. Countries may include the United States (for cloud hosting and analytics services).

12. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

  • Secure storage of physical records in locked premises
  • Password protection, encryption, and access controls for electronic records
  • Staff training on privacy obligations and data handling
  • Regular review of our security practices

We will destroy or de-identify personal information when it is no longer needed for the purposes for which it was collected, unless we are required by law to retain it.

13. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, out of date, incomplete, irrelevant, or misleading.

To request access to or correction of your personal information, please contact us using the details below. We will respond to your request within a reasonable timeframe. In some circumstances, we may refuse access or correction in accordance with the APPs, and we will provide you with written reasons for any refusal.

14. Complaints

If you believe we have breached the APPs or handled your personal information inappropriately, you may lodge a complaint with us using the contact details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5218, Sydney NSW 2001

15. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date. We encourage you to review this policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, access request, or correction request, please contact us: